Terms and Conditions
Castle Farm Holidays Shropshire Cottages And Glamping Pods
All bookings are accepted in good faith on behalf of the owners. In the extremely unlikely event of any occurrence resulting in the booking having to be cancelled the Owner`s liability shall be limited to the immediate return to the Hirer of all monies paid.
The customer must be at least 18 years of age and authorised to make the booking on behalf of all other members of the party. By making the booking the Customer confirms that He/She has read the terms and conditions.
When you receive your email confirmation of booking, you should check all details carefully. If anything is incorrect, the owner should be contacted immediately. The Owner cannot be held liable for any mistakes that arise from you giving incorrect booking details Once the confirmation email has been sent by the owner, the hirer is responsible for the total advertised price of the property and any extras as shown on the hire statement.
We require an initial deposit of £50 per week/weekend to secure your booking for the cottages
BOOKINGS ARE HELD FOR 24 HOURS. IF NO PAYMENT IS RECEIVED WITHIN THIS TIME DATES WILL BE RELEASED AND COULD BE BOOKED BY SOMEONE ELSE.
This deposit is non-refundable after 7 days from the date of booking. The deposit shall be provided at the time of booking. This is taken by a BACS payment, or by cheque payable to" Castle Farm Holidays", confirmation of the booking will be given once cheque cleared.
The balance payment should be paid in full at least 8 weeks before commencement date, or if booking within 8 weeks of start date, payment must be given in full at the time of booking.
Please ensure payment is made on time as we may re- book as soon as the due date for payment has passed.
A condition of staying with us is that you look after the holiday cottage/pod as it were your own. We request a security deposit of £100, which must be paid by bank transfer in the week prior to arrival at the cottage. The cost of any damage or missing items or exceptional cleaning will be deducted from this deposit and the remainder returned to you.
We reserve the right to invoice the person booking the holiday for any replacements and additional costs incurred that are discovered after departure.
We will do everything we reasonably can to honour our commitments to you, but you accept our maximum liability to you on any grounds whatsoever is limited to the amount you have paid to us prior to the problem arising.
If any payment due in relation to your booking is not paid by the appropriate date then we are entitled to assume that you wish to cancel your booking. In this case we will be entitled to keep any deposits paid to that date. The owner will normally send you a reminder to you before your booking is cancelled to the email address given on booking.
Check in is anytime after 4pm on day of arrival and by 10am on day of departure. We ask for you to telephone in the week prior to arrival to discuss arrival time and key arrangements, and to pay your security deposit if not already done so.If you wish to stay longer it may be possible at extra charge, dependent on booking/cleaning schedule. This must be pre arranged and paid for in advance by contacting the owners directly. 01691 690801.
WE ASK THAT YOU CONTACT US AT LEAST A DAY PRIOR TO YOUR STAY WITH ESTIMATED ARRIVAL TIME
TO DISCUSS THE SECURITY DEPOSIT, AND KEY DETAILS.
IT IS YOUR RESPONSIBILITY TO DO THIS, WE WILL NOT BE HELD RESPONSIBLE IF YOU HAVE NOT CONTACTED US AND CANNOT GET INTO YOUR ACCOMODATION ON ARRIVAL.
PROPERTY CARE and VISITOR OBLIGATIONS
There is strictly no smoking within the cottage and pods/shower blockarea and we request that all cigarette ends are disposed of in an appropriate manner.
You must leave the property and the hot tub in the same state of repair and the same tidy clean condition at the end of rental agreement as it was in the beginning. Any misuse of the hot tub will result in the liability of the cost of repair to the hot tub.
IF BOOKED AS A GROUP IT IS THE RESPONSIBILITY OF THE WHOLE GROUP TO ENSURE THAT THE SITE IS LEFT AS YOU FOUND IT. THIS INCLUDES PUTTING ALL RUBBISH IN THE BINS PROVIDED EITHER IN YOUR PODS, KITCHEN AREA, LOUNG AREA OR TOILETS. THERE IS A SPECIAL CONTAINER FOR CIGARETTE ENDS ON THE WALL TO THE LEFT OF THE LADIES TOILETS BY THE LOUNGE ROOM WINDOW. A FEE WILL BE DEDUCTED FROM YOUR DEPOSIT IF NOT ADHERED TO.
PLEASE RESPECT THE WILDLIFE AND OUR NEIGHBOURS BY TAKING RESPONSIBILITY FOR YOU RUBBISH.
The owner has the right to enter the property at any reasonable time for the purpose of inspection/repairs, attend to hot tub and water plants, except in the case of emergency where quick access is vital, the Owner is entitled to enter without prior notice.
You agree that the cottages /let by the Owner are to be used for the purpose of the holiday let only. The booking agreement confers a right to occupy the accommodation for the agreed period only. You cannot sub- let the property or any part there of. Numbers of guests shall not exceed the number allowed in the property description unless already discussed with the Owner prior to arrival.
Castle Farm is a tranquil place, and we ask that you help keep it this way. You agree to prevent any member of your party from causing a nuisance or disturbance in or around the cottages or the neighbouring properties. We request that noise is kept to a minimum between 11pm and 7am. In the event of such a problem arising, we reserve the right to require you to vacate the property on demand without payment of compensation to you.
In the unlikely event of problems such as a power cut during your stay with us, or other events beyound our control , we shall use our reasonable endeavours to resolve the problem and keep you informed. However, for the avoidance of doubt, you accept, that is the extent of our liability.
We welcome dogs in our properties, and the following rules form part or our booking agreement.
No pets are allowed upstairs or in downstairs bedroom.
Never leave pet/s unattended in cottage/ garden or pod.
Pets are not allowed on furniture/settee/beds.
All bedding and bowls must be brought for the pets.
Pet must be clean and dry before entering the property.
All dog mess is promptly cleaned up from garden.
Guests will be notified of any personal belongings left behind. All items can be returned to you at the cost of the postage, once payment has been received items will be posted to you.
Please ensure that the house /pods are left secure when you leave them. Please ensure all windows are closed and all doors closed and locked when you go out. YOUR BELONGINGS AND OUR PROPERTY ARE YOUR RESPONSIBILITY DURING YOUR STAY.
Please ensure that your cars are parked within your designated parking area and kept secure if left here.
CANCELLATION BY THE CUSTOMER
You may cancel within seven days of confirmation of your booking. If you do so, your deposit will be returned to you in full.
If written confirmation is received after seven days of your booking, we will attempt to re-let the cottage , although no guarentee of re-letting is given, if the owner is unable to re-let the property , you will remain responsible for the remaining balance. In the even of being able to re-let, the deposit and a £50.00 re letting charge ( to cover our time in re advertising) will be kept and the balance of any other money paid will be returned to the hirer.
We do advise that you take out your own holiday insurance cover in case you need to cancel
CANCELLATION BY OWNER
In the very unlikely event that the Owner needs to change or cancel your booking, the Hirer will be contacted by telephone to discuss the problem as soon as it is reasonably practical. If able to, the Owner will offer another property at the same location, and time (if availiable), if the replacement propery is accepted but more expensive, the hirer will not need to pay the difference. If the replacement property is a lower price, the owner will refund the difference in price. If the replacement property/time is not convenient, the booking will be cancelled and all monies received at that point will be returned to the hirer.
Under no circumstances will the Owner's liability exceed the rental paid for the cottage.
All the above terms and conditions apply, when hiring the pods.
ALWAYS A GOOD IDEA TO BRING WELLIES OR GOOD WALKING BOOTS AS PODS ARE SITED ON A FIELD.
This Is due in full at the time of booking.
There is a charge of £50.00 for each pod , this is paid by bank transfer in the week prior to arrival. The deposit is returned to you, as long as Pod is left in the condition it was found. Any damage to the pod, damage to site or disruption on the site, may lead to the deposit not being returned to you.
GLAMPING POD GIFT VOUCHERS
1) Gift Vouchers are valid for 12 Months from the date of issue- booking has to be made and taken (subject to availability) in this period.
2) If the total of the property stay exceeds the value of the gift card, the extra charge is the responsibility of the gift card holder and payable at time of booking.
3) Gift Card will be deducted from the total value of stay at time of booking.
4) If the total value of the stay is less than the value of the gift card, the balance can be transferred onto another stay, but there are no cash refunds.
5) When phoning to redeem, quote the unique reference number. These vouchers can only be used when booking directly with Castle Farm Holidays and not with any other agency.
6) Costs associated with Travel to and from the Glamping pods are the responsibility of the gift card holder.
7) Gift cards can only be redeemed once, cannot be exchanged for cash, and are non transferable and non refundable.
8) All the terms and conditions for staying on our site, are mentioned in the listing above.
9) All pods have electric, electric fires, kettle, microwave and fridge. Willow pod only is hired with bedding. All other pods, you need to bring your own bedding. All pods will need any other equipment bringing, apart from what is stated above.
WE ADVISE, AS WITH ANY HOLIDAY YOU TAKE OUT HOLIDAY INSURANCE TO COVER YOU INCASE YOU CANNOT COME AND STAY HERE.
We cannot be held responsible for events beyond our control, this includes illnesses and not being able to travel to us.
Very warm welcome, lovely accommodation, thoroughly enjoyed our stay.
- S Powell, Manchester
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Directions on how to find the glamping pods and holiday cottages in Ellesmere, Shropshire.